Don’t like it? No Problem.

Wrong size? Ugly color? When you order from Southwestern, our goal is your 100% complete satisfaction.

Our aim is to offer a Return Policy that is clear, convenient, and flexible to your needs. If you need to return it, we will make it right or refund you 100% of your purchase price.

How Returns Work

✨ New Condition

Within 30 Days: To receive a full refund, simply return the item in "New condition" within 30 days of purchase. You are responsible for the return shipping costs.

After 30 Days: If you need to return an unused item after 30 days, Please contact us,  we may require a photos.   We do our best to  accommodate our customers requests. You are responsible for the return shipping costs.

🐴 Used Items

Used the saddle pad and it didn't work out?

We will still accept your used return, minus a 20% restocking fee deducted from your purchase price. For used items, you are responsible for the return shipping costs.

🛡️ Warranty & Defects

We cover all purchases for one year against defects in workmanship.

If there is a material defect, we pay for the return shipping. You can choose between a store credit, exchange, or a full refund.

Things to Keep in Mind

Please review this checklist before sending your package:

  • Fit Check: If testing a saddle pad or blanket, please put a towel or old sheet between the pad and the horse. Do not ride with it. Once ridden in, it cannot be returned for a full refund.
  • Refund Method: We can only refund money back to the original credit card or payment method used.
  • Documentation: Please include a copy of your order OR a paper with your Order Number and Contact Info inside the box. We receive many anonymous packages—don't let yours be one of them!
  • Carriers: We accept deliveries from UPS, FedEx, USPS, and DHL.

Have Questions?

We are here to help. If you are unsure about your return, please reach out.

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