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Frequently Asked Questions

You got questions, we got answers.

How do I determine the right saddle pad size?
1. Match Pad Length to Saddle Length

2. Ensure Proper Width and Drop

3. Consider the Horse's Back Length

4. Account for Wither Height and Topline Shape

5. Adjust for Discipline and Saddle Style

6. Verify Fit on the Horse

See the comprehensive guide. Click Here
What is your return policy?
We offer a 30-day return policy on unused items in their original packaging. If for any reason you're not satisfied with your purchase, simply contact us to initiate a return. Please note that custom orders and sale items may have different return conditions.

Full Return Policy Description. Click Here
How long does shipping take?
Most orders ship within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. We offer free shipping on orders over $50. Expedited shipping options are available at checkout for faster delivery.
Do you offer wholesale pricing?
Yes! We work with tack shops, trainers, and equestrian businesses. Contact us using the form below and select "Wholesale Inquiry" as your subject. Please include information about your business and estimated order quantities, and our team will get back to you with pricing details.

Please send us a message in the contact us form.
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view your order status and tracking details at any time.

Track Your Order. Click Here

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Send Us a Message

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Call Us

(800) 276-0998

Hours

Mon-Fri 8am-5pm EST