Shipping policy

Shipping Policy – Southwestern Equine

At Southwestern Equine, we work hard to make sure your order arrives quickly and safely.

Processing Time

Orders that qualify for free shipping are typically processed and shipped within 1–2 business days. Once your order leaves our facility, you’ll receive a tracking number via email.

Delivery Times

While delivery times are not guaranteed, most free shipping orders arrive within 5–7 business days depending on carrier performance and location.

If your order hasn’t arrived within the expected time frame, please contact us so we can help track it down and ensure you receive your items.

Expedited Shipping

We also offer expedited shipping options with guaranteed delivery times for customers who need their items faster. Rates vary depending on carrier and delivery speed and will be displayed at checkout.

Special Note for Saddle Pads

All saddle pads ship expedited by default, even when you select free shipping—so you’ll always receive your pad as quickly as possible.

Questions or Concerns

If you experience any issue with shipping or delivery, please reach out to our support team through our Contact Us page or email us directly at support@southwesternequine.com.

We appreciate your business and aim to make every delivery smooth and reliable.