Returns, our satisfaction guarantee, and warranty coverage

We want you to be happy with your purchase. Whether you need a different size, want to arrange a return, or have a concern about a defect, please contact us so we can help.

Our 30-day satisfaction guarantee

If your product has a material defect, we stand behind it with a 100% satisfaction guarantee for 30 days after purchase. To qualify for our one-year warranty, register your product.

Please contact us before returning your product. We may request photos and additional information to verify the defect and help resolve your claim.

For a verified material defect covered by the 30-day guarantee, we pay the return shipping. You may choose a store credit, exchange, or full refund.

One-year warranty for registered products

Registration is required for the one-year warranty. Registered products are covered against material defects under normal use for one year from the date of registration. The warranty provides repair or replacement under our warranty terms and conditions, which explain the claim process and shipping responsibilities.

The registered warranty does not replace your material-defect coverage under the 30-day satisfaction guarantee.

Other returns

Items in new condition

Return an item in new condition within 30 days of purchase for a full refund. You are responsible for return shipping when the return is not for a verified material defect covered by our 30-day guarantee.

If you would like to return an unused item after 30 days, please contact us. We review these requests individually and may ask for photos. You are responsible for return shipping.

Used items

If you used a saddle pad and it did not work out, we accept used returns with a 20% restocking fee deducted from the purchase price. You are responsible for return shipping. These ordinary return conditions do not apply to a verified material-defect claim under our 30-day guarantee.

Before sending a return

• When checking the fit of a saddle pad or blanket, place a towel or old sheet between the product and your horse. Do not ride in it if you intend to return it as new. Once ridden in, it is a used return unless a verified material-defect claim applies.
• We issue refunds to the original payment method.
• Include a copy of your order confirmation, or your order number and contact information, inside the package.
• We accept deliveries from UPS, FedEx, USPS, and DHL.

For help with a return or warranty claim, contact Southwestern Equine.