Our satisfaction guarantee and registered warranty

Updated September 8, 2026

Please read these Warranty Terms and Conditions ("Terms") carefully. By checking the acceptance box and submitting your warranty registration, you ("Buyer") acknowledge that you have read, understood, and agree to be bound by these Terms.

Our 30-day satisfaction guarantee

If your product has a material defect, we stand behind it with a 100% satisfaction guarantee for 30 days after purchase. To qualify for our one-year warranty, register your product.

Please contact us before returning your product. We may request photos and additional information to verify the defect and help resolve your claim.

For a verified material defect covered by the 30-day guarantee, we pay the return shipping. You may choose a store credit, exchange, or full refund. See our return and refund policy for details.

The terms below apply to the registered one-year warranty. They do not replace your material-defect coverage under the 30-day satisfaction guarantee.

1. One-year warranty coverage

Registration is required for our one-year warranty. Southwestern Equine covers the registered product against material defects under normal use for one year from the date of registration. This warranty applies only to the original buyer and cannot be transferred.

2. Warranty Claim Procedure

Please contact us before returning your product. Include your proof of purchase, registration confirmation, and a description of the problem. We may request photos and additional information to verify the defect and help resolve your claim.

3. Shipping Responsibilities

(a) Buyer shall submit photographic and/or video documentation of the alleged defect as requested by Southwestern Equine.

(b) If Southwestern Equine, at its sole discretion, is satisfied that the submitted photographs or video evidence demonstrates a failure of materials or workmanship covered under this warranty, Southwestern Equine shall ship a replacement saddle pad to Buyer at no additional cost to Buyer.

(c) If the defect or failure cannot be adequately determined through photographic or video documentation, Southwestern Equine reserves the right to request that Buyer ship the Product to Southwestern Equine for inspection. In such cases, Buyer shall be responsible for all shipping costs and fees associated with sending the Product to Southwestern Equine. Upon confirmation of a valid warranty claim, Southwestern Equine shall ship the repaired or replacement Product to Buyer at no additional cost.

4. Warranty Remedies

At its sole discretion, Southwestern Equine will repair or replace any Product determined to be defective under the terms of this warranty. This warranty provides for repair or replacement only. No cash refunds shall be issued, and no right to monetary compensation is expressed or implied under this warranty.

5. Exclusions and Limitations

This warranty does NOT cover:

(a) Normal wear and tear resulting from ordinary use;
(b) Discoloration, fading, or cosmetic changes that do not affect the functional performance of the Product;
(c) Damage resulting from misuse, abuse, neglect, accident, or improper care;
(d) Damage resulting from alterations, modifications, or repairs performed by anyone other than Southwestern Equine;
(e) Damage resulting from failure to follow product care instructions;
(f) Products purchased from unauthorized resellers or secondary markets.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Southwestern Equine's liability under this warranty shall be limited solely to the repair or replacement of the defective Product. In no event shall Southwestern Equine be liable for any incidental, consequential, special, or punitive damages.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas.

For warranty inquiries or claims, please contact Southwestern Equine customer service.